F.A.Q.

We answer your frequently asked questions about how to shop online with Local Source Market!

I don't live on the Peninsula but I would love a delivery. How does this work? 

Amazing! We would love to deliver to you! We are aiming to deliver off Peninsula on Wednesdays. When you place your order, select the off peninsula option.  We'll contact you to arrange a drop off time. Deliveries are usually made between 11:00 am-3:00 pm. 

When do you restock your inventory?

We have a dynamic inventory, with producers & farmers dropping off throughout the week and sometimes multiple times throughout the week. We're doing our best to make this inventory available to you as soon as possible and to avoid run outs. 

How far in advance do I need to order fresh bread?

We bake daily. Our sourdough requires 48 hours to produce. 

How does the Parker Street donation work?

Your generous cash donations go directly to Parker Street's purchasing department.  We are matching your cash donations in bulk fresh food. 

I forgot to something on my list, how can I add to my order?

Within 24 hours of your selected pickup time, you may place another order to have them merged. Please leave us a note.  On the cart page of the ordering process, there is a "message to seller" box, we ask that you reference your previous order and pickup time in order for the team to merge them together. 

May I place an order over the phone?

For special cases, please speak with our office before noon (M-F) at 902-406-0757. 

How can I pickup my neighbours order with mine?

We strongly encourage neighbours, friends and family helping each other during this time of uncertainly.  We will gladly bundle multiple orders together for one person to pickup.  Please leave us a note on the cart page of check out in the "message to seller" box, and clearly explain who's groceries you will be picking up or who is going to be picking up for you.  Only one pickup slot is required. 

Why do I need to select a pickup time?

So our team can have your groceries safely packed and ready for you, pickup times are required. We also want to limit the traffic in front of our building and sidewalk to ensure physical distancing for everyone. Pickup times are now selected at checkout! 

Can I collect my Local Source loyalty points?

We are happy to welcome back Loyalty points. 

This new online system costs roughly 3% plus .30 per transaction.  In order to offer both, an online system and have our points system, we have had to change to rewards level.  Until further notice points may be used to redeem Molasses Seed bread! 

It is important to remember that points do not expiry and we will hopefully be able to introduce another reward level soon. 

 I missed my pickup...how do I collect my order now?

We ask that you give us a call on the Pickup Hotline (902) 406-2447 between 11:00 am & 4:30 pm to arrange an alternate time that works.  If you've ordered fresh baked goods, we will freeze them until you arrive to maintain quality.     

I didn't get my entire order. What happens now?

That's a bummer! I hate it when that happens! First check the receipt that was on your grocery order. Sometimes we need to refund items, if it does not pass quality control. If we have accidentally missed an item in your order, please email us so we can figure out what to do next!